Refund Policy

130-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on eligible initial hosting purchases.

Customers who request cancellation within the first 30 days of the Initial Term may receive a refund of amounts paid in advance for the eligible hosting service, less applicable Setup Fees and Domain Registration Fees, including fees initially waived as part of a promotion, where permitted by law.

After the first 30 days of the Initial Term, refunds will generally not be issued for cancellations, including requests for unused service time, except where required by applicable law or expressly agreed in writing.

The guarantee applies only to eligible initial purchases and does not automatically extend to renewals, upgrades, additional services, or subsequent purchases.

2Non-Refundable Services

Unless otherwise required by law or expressly agreed in writing, refunds are not available for:

• Domain registrations, renewals, transfers, and redemption fees.
• Virtual Private Servers (VPS), dedicated servers, and other infrastructure services, except where expressly covered by an applicable guarantee or required by law.
• Dedicated IP addresses and other one-time services.
• Software subscriptions, third-party licences, and external services.
• Setup fees, installation, migration, configuration, and technical labour.
• Late payment fees and other properly chargeable administrative fees.
• Store credit, account credit, promotional credits, bonuses, and complimentary services.
• Renewal payments and additional service periods, except where required by law.

3Refunds for Terms of Service Violations

If a Customer violates our Terms of Service, acceptable use policies, or other applicable guidelines, any discretionary refund may be denied, subject to applicable law.

Violations include, but are not limited to, fraudulent activity, unlawful content, copyright infringement, abusive behaviour, non-payment, network abuse, and activities that harm our infrastructure, customers, or third parties.

If a credible DMCA notice or other abuse complaint is received, we may investigate and take appropriate action. Where a violation is established, the Customer may be ineligible for a discretionary refund, subject to applicable law.

4Service Usage and Technical Issues

Refunds may be declined where a Customer has substantially used the service, consumed significant resources, or received the principal benefit of the service, subject to the applicable refund terms and legal requirements.

Temporary outages, scheduled maintenance, third-party network failures, and isolated technical issues do not automatically qualify for a monetary refund. Any applicable service credits or other remedies will be governed by the relevant Service Level Agreement (SLA) and applicable law.

5Refund Requests

All refund requests must be submitted through the official billing support system. Customers must provide sufficient information to verify their account and identify the relevant service.

Each request will be reviewed in accordance with this policy, the applicable service terms, and relevant legal requirements. Refunds are not automatic and will be issued only where the Customer is eligible.

6Refund Processing

Approved refunds will normally be returned to the original payment method where possible. We aim to process approved refunds within 7–14 business days, although payment providers and financial institutions may require additional time.

Refunds will be limited to the eligible amount paid for the relevant service, subject to any lawful deductions. Duplicate refunds will not be issued for the same transaction.

7Important Notice

Nothing in this Refund Policy excludes, restricts, or overrides any statutory cancellation, refund, or consumer rights that cannot legally be excluded or limited.

By purchasing our services, Customers acknowledge that they have had an opportunity to review this Refund Policy before completing their purchase.